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Built with lived experience

Start a LERO in your community.

You do not need to understand all the technology or have a finished organisation. Begin with your community, your lived experience and one clear next step. We will guide you from LERO development through CLERO towards UK commissioned-service readiness.

Your progression

One pathway. Three clear stages.

You are not expected to complete everything at once. MAUNi and U-ACT help you understand what matters now and what comes later.

Start locally01

LERO

Lived Experience Recovery Organisation

Bring people with lived experience together around a clear purpose in one community. Start small, build trust and learn what local people need.

  • A named local lead and a small founding group
  • A clear community purpose and safe boundaries
  • Basic governance, safeguarding and data protection
  • Training, supervision and simple evidence of impact
Develop quality02

CLERO

Quality, connection and organisational development

Strengthen your organisation through shared standards, peer learning, accountable leadership and evidence-informed practice.

  • Organisational development and quality review
  • Ethics, competencies and role clarity
  • Workforce training, CPD and supervision
  • Partnerships, outcomes and community accountability
Become service-ready03

UK commissioned services

Prepare to work with councils, NHS partners and funders

Build the systems, assurance and evidence commissioners expect. Readiness supports applications and partnerships; it does not guarantee a contract.

  • Appropriate legal structure, insurance and governance
  • Safeguarding, GDPR, risk and complaints processes
  • A costed service model with measurable outcomes
  • Procurement readiness and credible delivery partnerships
Important: CLERO development and commissioning readiness show organisational progress. They do not automatically confer external accreditation or guarantee a public-sector contract.

WhatsApp groups

Yes, we can use WhatsApp—but keep it human and safe.

A local group is excellent for welcome messages, reminders, peer connection and simple next steps. A coordinator should approve each person before adding them.

Good for

Welcome, orientation, class reminders, local meetings and peer encouragement.

Keep in MAUNi

Formal enrolment, consent records, progress, certification evidence and protected documents.

Never share

Client stories, case notes, health information or safeguarding details in a general WhatsApp group.

Start with one message

Tell us where you want to begin.

Complete this short form. We will open WhatsApp with your answers already prepared—you can read the message before sending it.

This page does not store your number. Your details are sent only when you choose to send the prepared WhatsApp message.
How would you like us to help?

WhatsApp opens first. Nothing is sent until you press Send there.

Technology feeling difficult?

That is completely fine. Send one simple message and a person can guide you.

Ask a person for help